Rent Camping Gear and Outdoor Equipment

PROCESS

Reservation

The customer creates an order and their gear is reserved. A hold is placed on the ordered gear and a confirmation is sent to the customer. Reservations can be done in store or online. Please reserve gear at least 4 days in advance for items that need to be shipped. Items rented in store are available at the time of reservation.

Note, items that are shipped have a minimum rental period of 2 nights (3 days).

Shipment/Pickup

For items being shipped, Wooded Nomad will package and ship the gear for arrival by the customer’s requested rental start day. A prepaid return label will be included with the shipment.

For items being pickup up in store, please pickup during business hours on your rental start day. Contact us directly if you need to pickup items outside of business hours.

Use

Enjoy your adventure. Be kind to our gear.

Shipment/Return

For gear that is being shipped back to Wooded Nomad, the customer will package the used gear back in to the original box, attach the prepaid shipping label and drop off the package to the shipping carrier by the rental end date.

For items being returned in store, please drop off during business hours on your rental end date. Contact us directly if you need to drop off items outside of business hours.

Storage

Wooded Nomad will inspect, deep clean, sanitize, and store gear until it is needed for another customer.

FREQUENTLY ASKED QUESTIONS

Do you offer local pickup?

Yes! Save money on shipping by picking up and dropping off your gear at Wooded Nomad: 1229 Tyler Street NE, #295, Minneapolis, MN 55413.

Is there a minimum rental period?

For items picked up in store, the minimum rental period is 1 night (2 days).

For items that are shipped, the minimum rental period is 2 nights (3 days).

If my gear is shipped, when will I receive it?

We will aim to have your gear to you the day before your rental start date. We plan to have gear arrive early in the event that there is a delay with the shipping carrier. Gear is not guaranteed to arrive until the rental start date.

When does my gear need to be returned?

Used gear that is shipped will need to be packaged and dropped off at the shipping carrier by the rental end date. Wooded Nomad will verify this information using the tracking number on the prepaid return label that arrived with the gear.

For items dropped off in store, please drop off during business hours on your rental end date.

What if I receive the incorrect gear or am missing something?

We carefully select each item for every shipment, but in the event you find that you are missing something or received the wrong item, let us know immediately and we will work to get you a replacement as soon as possible.

How soon should I place my order?

We recommend placing your order as soon as possible to ensure that your preferred gear is available. Orders must be placed a minimum of 4 days prior to the rental start date for all items that need to be shipped. Reservations made in store are ready immediately.

Are there additional fees that I could be charged?

If gear is returned late, damaged, excessively dirty, or not returned you will be charged an additional fee. We understand that normal wear and tear is inevitable and you will not be charged for issues consistent with responsible equipment use.

Are items cleaned after each use?

Yes. Wooded Nomad will deep clean and disinfect every item after it has been used. Sleeping bags are machine washed.

How is shipping calculated?

Items ship anywhere in the continental US for a flat rate fee of $15 for orders under $150. Orders that are $150 or over will ship for free. Wooded Nomad will include a prepaid return label with your gear for you to attach to the box for return shipping. There is no shipping cost for items that are picked up and dropped off in store.

Why am I asked to select an organization for a portion of my sale to go to?

Wooded Nomad is committed to donating to organizations whose values align with our own. Wooded Nomad will donate a portion of every sale to a Non Profit organization. The customer will have the opportunity to select an organization from a predetermined list that they would like their sales portion to be donated to.

My rental period has unexpectedly changed. What should I do?

Contact Wooded Nomad immediately if your rental period has changed or if you are unable to return your items on time so that we can work with you to come up with a plan.