Rent Camping Gear and Outdoor Equipment
The customer creates an order and their gear is reserved. A hold is placed on the ordered gear and a confirmation is sent to the customer. Reservations should be placed online. Please reserve gear at least 3 days in advance. The customer will receive a confirmation email after the order has been placed with the details about the delivery and pickup process.
Rental items are only available to customers in the Twin Cities and will be delivered to the address provided in the order. The customer selects morning, afternoon, or evening delivery preference on the day of their rental start date. The customer will receive a text when a driver is in route and approximately 15-30 minutes away. Gear is left at the door.
Enjoy your adventure. Be kind to our gear.
When the customer places their order they select a morning, afternoon, or evening pick up preference on the day of their rental end date. Please confirm via text or phone when you have returned and when gear will be available for pick up. The customer will receive a text when a driver is in route and approximately 15-30 minutes away. Items can be left in the same place that they were dropped off at.
Wooded Nomad will inspect, deep clean, sanitize, and store gear until it is needed for another customer.
FREQUENTLY ASKED QUESTIONS
Do you sell any gear?
We do! Visit the Purchase section of our website to see what used gear is currently available for purchase.
Is there a minimum rental period?
The minimum rental period is 1 night (2 days).
When does my gear need to be returned?
Gear should be returned on the end date of your rental period. Please reach out to our team if your plans have changed unexpectedly and you are not able to return gear as planned.
What if I receive the incorrect gear or am missing something?
We carefully select and inspect each item for every shipment, but in the event you find that you are missing something or received the wrong item, let us know immediately and we will work to get you a replacement as soon as possible.
How soon should I place my order?
We recommend placing your order as soon as possible to ensure that your preferred gear is available. Orders must be placed a minimum of 3 days in advance of delivery.
Are there additional fees that I could be charged?
If gear is returned late, damaged, excessively dirty, or not returned you will be charged an additional fee. We understand that normal wear and tear is inevitable and you will not be charged for issues consistent with responsible equipment use.
Are items cleaned after each use?
Yes. Wooded Nomad will deep clean and disinfect every item after it has been used. Sleeping bags are machine washed. Due to COVID-19 precautions we are taking extra care in disinfecting each piece of equipment.
Why am I asked to select an organization for a portion of my sale to go to?
Wooded Nomad is committed to donating to organizations whose values align with our own. Wooded Nomad will donate a portion of every sale to a Non Profit organization. The customer will have the opportunity to select an organization from a predetermined list that they would like their sales portion to be donated to.
My rental period has unexpectedly changed. What should I do?
Contact Wooded Nomad immediately if your rental period has changed or if you are unable to return your items on time so that we can work with you to come up with a plan.